Terms of Use

Last Updated: January 5, 2026

1. Scope and Parties

1.1 Scope

These Terms of Use ("Terms") govern all use of the platform and related services ("Service") provided by Monde AI. The Service is intended for business customers/traders. Use of the Service by consumers is excluded to the extent permitted by law.

The Customer may use the software solely within the scope of its own business operations and by its own personnel. Any further use, in particular by third parties or for the provision of services to third parties, shall not be permitted unless expressly agreed in writing with the Provider.

1.2 Parties

The Service is provided by Monde AI, located at Rua Latino Coleho 8 1050-136 Lisboa Portugal ("Monde", "Provider", "we", or "us"). The Provider and the Customer ("you") agree that only these Terms shall govern the contract. We object to any of your general terms and conditions.

1.3 Deviating Terms

Any deviating or supplemental terms of the Customer will not become part of the contract unless we have expressly offered and/or agreed to them in text form.

2. Services Provided by Monde AI

2.1 Core Service

We provide a Software as a Service ("SaaS") that offers AI search analytics for marketing teams. Monde AI is designed to help companies assess and analyze their visibility in Large Language Models ("LLMs").

What Monde AI does:

Monitor and track the frequency of specific keywords, names, or prompts (e.g., brand names) appearing in LLM-generated responses to user queries;
Observe positive and negative indicators in relation to a brand ("Sentiment");
Monitor and record the frequency with which specified content is incorporated into LLM-generated responses;
Monitor and collect data on the frequency with which specific sources or content are cited in LLM-generated responses;
Provide suggestions of prompts and keywords intended to support the monitoring and assessment of your brand’s visibility.

What Monde AI does not do:

Assess or analyze collected data beyond the functionalities expressly described above;
Promote or influence the visibility and/or Sentiment of your brand directly;
Provide solutions, strategic advice, or adaptations to your business model;
Ensure the suitability, accuracy, or effectiveness of your prompts or any suggested prompts.

The exact features of our service are described on our website.

2.2 Provision of Software

Monde AI shall grant the Customer access to and use of the then-current version of the Software via the Internet. The Provider is only obliged to make available the most recent, operational version of the Software at any given time.

2.3 Service Modifications

Monde AI may make reasonable changes to the Service (e.g., to improve performance or comply with laws) provided such changes do not eliminate core features of the Service. We will inform you of any material changes in a timely manner.

2.4 Third-Party Components

If our Service relies on third-party providers or data sources (including LLMs like ChatGPT, Claude, etc.), availability of those external services is outside of Monde AI’s control. If a third-party ceases to provide a necessary component, we will inform you and strive to find a suitable alternative or solution.

2.5 No Guaranteed Results

Unless explicitly agreed, Monde AI does not guarantee specific outputs or results from using the Service. The Customer may provide input (e.g., prompts, URLs) to the Services ("Input") and receive output from the Service based on the Input ("Output"). The quality and accuracy of the Output therefore essentially depend on the quality of the respective Input and the underlying LLMs. Monde AI therefore does not warrant that the Output will meet the Customer’s expectations.

3. Service Levels; Maintenance and Interruptions

Service Levels: The Provider aims to maintain a high availability of the Software. "Availability" means the Customer’s ability to access and use the main functions of the Software. Periods of scheduled maintenance, force majeure, and interruptions caused by the Customer or third parties (e.g., LLM downtime) for whom the Provider is not responsible shall not be deemed downtime.
Maintenance: Monde AI may regularly maintain the software and inform the Customer in due time of any usage restrictions associated therewith.
Other Interruptions: Monde AI uses technology on LLMs to generate data that the Customer can analyze. We do not control access to LLMs and do not warrant that the Service will be completely error-free or uninterrupted, but we will use commercially reasonable efforts to promptly address any material service issues.

4. Use Requirements

4.1 Responsibilities

The Customer agrees to use Monde AI’s Service only for legitimate business purposes and in compliance with all applicable laws. You must keep confidential any login credentials and prevent unauthorized access to the Service. You are responsible for the Input (e.g., quality of the prompts). You are further responsible for ensuring that the use of the Content does not violate any applicable law or third-party rights.

4.2 Prohibited Uses

You shall not reverse-engineer, decompile, or otherwise misuse the Service. In the event of a breach of these obligations, Monde AI is entitled to temporarily suspend or restrict your access to the Service and/or terminate the contract.

5. Intellectual Property and Data

All intellectual property rights in the Monde AI Service (including the software, algorithms, models, and documentation) are and remain the exclusive property of Monde AI. Monde AI merely grants the Customer a limited, non-exclusive, non-transferable right to use the Service during the term of the contract for the Customer’s internal business operations.

6. Limitation of Liability

To the extent permitted by law, Monde AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly used by the Service.

7. Contact Us

If you have any questions about these Terms, please contact us:

By email: hello@monde.ai